Careers

General Summary:
Responsible for carrying out the daily duties, including but not limited to: track set up and take down; preparing tubes for customers, distributing helmets to guests; instructing customers on how to work machines; instructing customers on safety guidelines, assisting customers in need; and disinfecting machines/equipment used.

Essential Duties and Responsibilities:

• Have snowmobiles and snow tubes ready at opening time.
• Disinfect machines/equipment used
• Assist guests with questions/concerns
• Timecard management

Required Knowledge and Abilities:

• Capacity to work as a team member or alone to achieve expected results
• Love for the outdoors and winter activities

Education and Experience:

• Friendliness and customer service professionalism expected

General Summary:
Responsible for carrying out the daily front office duties, including but not limited to: checking customers in, answering phones, reservations online and in person, restocking retail, handling sales; filing; and handling customers.

Front Office Essential Duties & Responsibilities:

• Handle customer fishing sales via phone, in person and email for our Tahoe Sport Fishing Charters
• Handle customer snowmobile/tubing sales via phone in the winter season for our Tahoe Snowmobile & Tubing concession. May work in our Track offices for in person sales/check in during the winter season.
• Responsible for reservation email accounts
• Manage our daily inquiries on our web chat platform
• Assist with office inventory, restocking, etc.
• Presentation/Cleanliness of office
• Working closely with captains/deckhands to provide information on all fishing trips
• Maintaining accurate schedules for captains/deckhands
• Working closely with Snowmobile & Tubing track supervisors
• Assisting in any back office duties
• Responding to reviews on multiple online platforms

Required Knowledge and Abilities:

• Capacity to work as a team member or alone to achieve expected results
• Experience with Computers, Google Docs, Computer applications
• Capable of dealing with some rambunctious headstrong Captains and Deckhands.
• Have a knack for keeping the calm and camrodery between Captains/Deckhands and office staff. 

 Education and Experience:

• Friendliness and customer service professionalism expected
• 1 year of office experience preferred

General Summary:

We are looking for someone to effectively manage and operate our team at our two Snowmobile and Tubing tracks located here in South Lake Tahoe. 

Must:

• have strong communication and management skills. 
• have an approachable personality 
• have an Outgoing personality who can interact well with customers
• be Willing to put in the extra effort to get the job done right
• be Efficient and organized in the workplace
• have a Love for the outdoors and winter activities however don’t necessarily have to have experience with snowmobiles/tubes/snow activities. We are more looking for the right fit to manage our team. 

General Summary:  Essential Duties and Responsibilities:

• Overall management of the team
• Onboarding and training
• Work with supervisors to help them resolve employee concerns along with providing positive feedback to help employees to thrive to do better. Create a standard practice.
• Will work closely with upper management with regular meetings.
• Responsible for pre and post evaluations
• Scheduling of both track employees 
• Resolving any guest issues and reporting to the office.
• Making sure all employees are up to date on all safety training 
• Training of staff. Making sure supervisors have fully trained all new staff. 
• Opening/Closing procedures are being followed and are up to date. 
• Creating a solid communication line with all staff, weekly update meetings etc.
• Create a true team culture along with regular team building activities
• Monitor the daily financial performance at each track
• When incidents occur making sure they are reported and recorded and provided to the office. 
• Stepping in when needed to assist with all duties of attendants as follows but not limited to: track set up and take down; preparing tubes for customers, distributing helmets to guests; instructing customers on how to work machines; instructing customers on safety guidelines, assisting customers in need; and disinfecting machines/equipment used.

Education, Experience & Requirements:

• Must have accommodation for the ski season (if space becomes available throughout the season we may have a staff housing opportunity)
• Must have a license and vehicle to move between the two locations (both located in South Lake Tahoe).