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FREQUENTLY ASKED QUESTIONS

WE ARE CLOSED FOR THE 2022-2023 SEASON

This is not a free snow play area. You must have rented a tube or snowmobile to be able to come on property.

What is your current holiday rate schedule?

WE ARE CLOSED FOR THE 2022-2023 SEASON

2023-2024 Season

Holiday Break (Christmas) – Saturday, December 16th, 2023 – Sunday, January 7th, 2024

President’s Day – Monday, January 15th, 2024

MLK Day – Monday, February 19th, 2024

Can you make a reservation?

WE ARE CLOSED FOR THE 2022-2023 SEASON

Yes, reservations are highly recommended.

Where can you park?

WE ARE CLOSED FOR THE 2022-2023 SEASON

Stateline Location:

We highly recommend any visitors staying within the Casino corridor and Heavenly village to walk.

All casinos offer paid parking, this is completely separate from our business. However, we validate parking for paid customers at the Hard Rock Casino.

To validate parking, please bring your parking ticket to the check-in kiosk where it can be validated by our staff.

Golf Course Location:

Public parking is available on site.

How many people at one time on Tahoe Snowmobiles property?

The volume will be adjusted as we progress through the season and will depend upon conditions, open terrain, and current safety practices being observed at the resort. We plan to start the season at a reduced capacity to ensure the highest level of safety for guests and employees.

Will food be available to purchase at Tahoe Snowmobiles?

Neither food nor drinks are available for purchase. Occasionally, water bottles will be available for purchase (Cash ONLY).

Are restrooms available?

Portable restrooms are available at Tahoe Snowmobiles for your use.

Can two people still ride a snowmobile at the same time?

Yes. Kids 5 and up are allowed to ride on the back of the snowmobile, as a passenger, as long as the helmets we have available fit.

Each snowmobile comes with 2 helmets of which everyone must have their own helmet.

Are we able to share helmets?

No, every rider must have their own helmet. Each snowmobile rental comes with two helmets. Up to 2 additional helmets can be rented for $5 each.

Can two people still ride a snow tube at the same time?

Children up to 42” are permitted to ride with an adult. Up to three adults may swap out riding the snow tube during the rental time but two adults cannot ride the tube at the same time.

Can I bring my own tube or sled?

No, we do not allow any outside equipment.

Does everyone have to sign the waiver?

Yes, everyone on our property has to have a waiver filled out with their name, regardless of participation.

Why do I have to fill out a waiver if I’m just standing here taking pictures?

In case you slip and fall, or another customer runs into you, everyone in the situation is covered.

Can I come back to snowmobile if we want to get lunch after tubing?

If your reservation is a tubing/snowmobiling combo you cannot leave and come back as we cannot promise availability.

If you have multiple reservations for different time slots or are a walk-up guest, you can come and see us throughout the day, during business hours.

Can I get a refund?

No, unfortunately, we do not offer refunds.

If you book online and opt for Cancellation+, you must contact TicketRisk directly for a refund. TicketRisk policy states that all refunds must be requested 24 hours prior to the event for a refund to be authorized.

Can my 4-year-old ride between my legs on a snowmobile?

No, unfortunately, it is a strict policy of 5 years or older to ride our snowmobiles.

Is there a magic carpet to pull your tube back up the hill?

No, you will be pulling your own tube back up the hill.

Can I come on the property if I am not tubing or snowmobiling?

Yes, but we do charge a spectator fee of $10 per person.

Are there weight limits on snowmobiling and tubing?

Yes, the maximum weight limit is 450 pounds for snowmobiles and 300 pounds for tubing.